Allison N. Yates

Underwriting and Lending Policy Director

Allison Yates previously worked in the banking industry for eleven years in various levels of customer service, supervising, and compliance training on a corporate level. She began her involvement with SELF as a subcontractor during the development of the basic lending policies in 2010. Since becoming a full-time employee with SELF in 2011, Allison has been promoted four times, and her responsibilities have included customer service, administration, data management and design, underwriting, loan closings, loan maintenance and servicing, preparation and organizing of board meetings, marketing, and web maintenance. Since becoming the Operations and Underwriting Manager in 2013, Allison’s responsibilities were primarily the management of the program’s overall operation, loan evaluations, underwriting, loan closings, system enhancements, collections, and credit reporting. Allison Yates is also the administrator for SELF’s management information system, Salesforce, and loan servicing system, Downhome Loan Management Solutions. As of July 2020, Allison Yates became the Lending and Collections Director, and then the Underwriting and Lending Policy Director in January 2022. Allison’s Director role focuses on overseeing the Underwriting, Loan Servicing, and Collections’ departments, as well as, loan program and product development, and lending policy and procedure development and management. As the SELF program continues to evolve, Allison will work under the direction of SELF’s Executive Director.